LISTING MANAGEMENT SERVICES

Included in your Setup Fee: Creating a new listing on either Airbnb or Vrbo might seem like a daunting task. Having created many listings in the past, I can help get your listing up and running in minimal time.

Included in your monthly fee: Once your listing is live, it's critical to dedicate time each day for review and update the content. Keeping your listing fresh and active is what drives traffic to your property. 

Responding quickly to inquiries improves your rating as a host and is critical to that "first impression" your guests receive. I am available to respond to inquiries and will follow through until all questions are addressed.  My approach is to continue communications over a 3-day period, with a goal of converting each one into a solid reservation.

I am available to handle inquiries that come in from your listing site(s), Facebook, personal website, or a community website. NOTE: Inquiries are billed at 1/4 hour and covers all communications from start to finish.

Each confirmed reservation will be billed at 1/2 hour, which covers all guest communications (see below), creating and securing a signed Rental Agreement, and reservation setup.

Included in your monthly fee: The details of your reservations will be captured in a Reservation Summary spreadsheet, designed to provide you everything you need to report and pay local sales taxes. This report helps summarize all your reservations in one place and can be used for marketing and pricing strategies. 

In this spreadsheet I include a list of inquiries across all platforms, which captures your average booking lead time, average length of stay, and conversion rate for each platform. I also include a forecast summary that takes historical data and projects what your earnings will be for the calendar year.

Included with your Confirmed Reservation Fee: Your guests will have questions before, during, and after their stay. Using the same model we have for our own guests, I will provide them with information and details to help them prepare for their trip and ensure a smooth arrival.

Communications start the moment your guest books their stay with a comprehensive "Thank You" email informing them of what to expect, as well as customized links to help them as they start planning their vacation. Other communications include the Arrival, Arrival tips, Check-in, Departure, and "thank you for staying" emails, all designed to ensure your guest's stay goes smoothly. 

As a single point of contact for your guests, I will work with your on-site team to ensure all maintenance and housekeeping tasks are scheduled and completed in a timely fashion to avoid guest interruptions. 

I will also serve as your liaison with Airbnb and/or Vrbo to manage complaints, reimbursements, and discrepancies.

Time spent on these services will be billed monthly at 1/4 hour increments.

Give me a call or send me a note so we can talk through your situation.